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When people are under pressure, they do not pause to think back to a training they sat through in the past. They recognize cues. This matters the most in safety contexts, where time, attention and working memory may be compromised all at once. For the last 5 years, I've been trying to crack the code for training frontline workers. Frontline workers  are employees whose primary role is to deliver services, products, or care directly at the point where the organization meets t

Episode title and number: What is Entry-Level Anyway? , Ep. 202 Name of show: I’m New Here: A podcast for new instructional designers and...

Episode title and number: What is Entry-Level Anyway? , Ep. 202 Name of show: I’m New Here: A podcast for new instructional designers and...